Here are 50 frequently asked questions about car rental in Dubai, along with their detailed answers:
What documents are required to rent a car in Dubai as a tourist?
Tourists need to provide their original passport, original visit visa, and either an International Driving Permit (IDP) or their original driving license from their home country, especially if it is not from one of the exempt countries.
What is the minimum age to rent a car in Dubai?
The minimum age is generally 21 years old, but for certain luxury or high-performance vehicles, it could be 25 years or higher.
Do I need a credit card to rent a car in Dubai?
Yes, a credit card is typically required to secure the rental and for any potential fines or damages. However, some companies may accept debit cards for booking.
Can I add an extra driver to the rental contract?
Yes, you can add an extra driver, but you need to inform the rental company and have the extra driver’s name added to the contract. Additional fees may apply.
What types of cars are available for rent in Dubai?
Car rental companies in Dubai offer a wide range of vehicles, including luxury sedans, high-end SUVs, sports cars, and eco-friendly options from various brands.
Can I rent a car for a short period in Dubai?
Yes, many car rental companies offer short-term rentals, including daily and weekly options, as well as one-way car hire and extended car leases.
Is insurance included in the rental price?
Yes, standard insurance, including third-party liability insurance, is typically included in the rental price. However, additional insurance options like Collision Damage Waiver (CDW) and Personal Accident Insurance (PAI) may be available.
What does the standard insurance cover?
Standard insurance covers third-party liability, but it may not cover all types of damages or fines. It is essential to check for any exclusions or deductible amounts.
Can I get additional insurance coverage?
Yes, you can acquire additional insurance such as CDW, PAI, and other optional coverages to enhance your protection.
What are the additional fees involved in car rental in Dubai?
Additional fees include Salik toll charges, traffic fines, extra mileage costs, fuel charges, extra fees for extra days of rent, and Value Added Tax (VAT).
How do I handle traffic fines or Salik toll charges?
Traffic fines and Salik toll charges are not included in the rental price and will be added to your final bill. You will be notified by the rental company if such charges are incurred[1][4].
Can I drive the rental car outside of Dubai or in the desert?
Generally, rental cars are not allowed to be driven in the desert or outside the UAE. Check with the rental company for any specific restrictions[4].
How do I extend my rental period?
To extend your rental period, notify the rental company before the current session expires and follow their instructions.
What is the mileage limit, and are there any additional charges?
The mileage limit is typically 250 kilometers per day. Any excess mileage is subject to additional charges according to the tariff.
Do I need to refill the fuel tank before returning the car?
Yes, you need to return the car with a full fuel tank. Any modifications to the fuel capacity may result in higher rental costs.
How long does it take to get the security deposit back?
The security deposit is usually refunded within 14 working days after returning the rented car.
Can I get the car delivered to my location?
Yes, many car rental companies offer delivery services to any location in Dubai, including airports.
What kind of support does the car rental company offer?
Most car rental companies provide 24/7 customer support throughout your rental period, including assistance with any issues or emergencies[4].
What are the costs of renting a car in Dubai?
The costs vary depending on the vehicle type, ranging from AED 40 per day for normal cars to AED 5000 per day for luxury cars.
Can I book without a credit card?
While a credit card is typically required at the time of pick-up, some companies allow booking with a debit card.
What additional charges could apply for out-of-hours pick-up/drop-off?
Additional charges may be applied for out-of-hours pick-up/drop-off, border crossings, and one-way rentals.
How much will I need to pay for fuel?
The fuel policy varies, but you are usually required to return the car with a full fuel tank. Any fuel costs will be charged if the tank is not full.
Can I return the car at a different location?
Yes, many car rental companies offer flexible pick-up and drop-off locations, but check with the company for any specific arrangements or fees.
What if I need to cancel or change my rental booking?
Notify the car rental company as soon as possible to avoid any penalties or additional fees. Policies vary by company.
What happens if I get into an accident or the car breaks down?
In case of an accident, call the police (999) and inform the car rental company. For breakdowns, contact the rental company’s helpline for assistance.
Do I need to obtain a police report in case of an accident?
Yes, it is crucial to obtain a police report in case of an accident for insurance claims.
Can I drive a rental car to other emirates in the UAE?
Generally, you can drive a rental car to other emirates in the UAE, but check with the rental company for any restrictions.
Is off-road driving allowed with rental cars?
No, off-road driving is usually prohibited with rental cars.
What is the Salik toll system, and how does it work?
Salik is Dubai’s electronic toll system, with each toll costing 5 AED. These charges are usually handled by the rental company if you pass through toll gates during your rental period.
Can I earn frequent traveler credits with car rentals?
Yes, credit in frequent traveler programs is typically available, but the name on the rental agreement and the traveler account must match.
What is Collision Damage Waiver (CDW) insurance?
CDW is a mandatory insurance that limits the renter’s financial liability in case of damage to the rental vehicle. The renter is responsible for an excess amount between AED 1500-500.
What is Super Collision Damage Waiver (SCDW) insurance?
SCDW is an optional coverage that reduces the liability for damages to the vehicle to zero by paying an additional premium.
What is Personal Accident Insurance (PAI)?
PAI is an optional coverage that insures the driver and passengers for accidental medical costs, emergency care, and accidental death during the rental period.
What is Windscreen Damage Waiver (WS) insurance?
WS is a coverage option that covers damages caused to the windscreen glass of the rental vehicle.
What is Roadside Safety Net (RSN) insurance?
RSN is a coverage option that covers non-mechanical breakdowns during the rental period, including services like towing, tire replacement, and refueling.
What is Tire Cover (TC) insurance?
TC is a coverage option that waives off additional charges related to tire repair or replacement.
How do I add additional cover to my rental agreement?
Additional coverages are available at the point of reservation or rental check-out. You can ask your reservation agent or contact the rental company directly.
What are the limitations of CDW insurance?
CDW does not cover damage if the vehicle was driven by an unauthorized driver, under the influence of alcohol or drugs, or if there is damage to the interior, tires, windscreen, or underside of the vehicle.
Can I rent a car with a driver or chauffeur in Dubai?
Yes, you have the option to rent a car with a driver or chauffeur for a more convenient experience.
How do late returns affect my rental agreement?
Late returns may incur additional charges. Most companies provide a grace period, but exceeding it can lead to extra fees.
Can I return the car outside regular business hours?
Many rental companies offer the option to return the car outside regular business hours through drop-off boxes or alternative arrangements.
What happens if I lose or damage the car keys?
Losing or damaging the car keys is not covered by standard CDW insurance and may incur additional charges.
What if I contaminate the fuel in the rental car?
Contaminating the fuel is not covered by standard insurance and may result in additional charges for repairs.
Can I earn credit in more than one frequent traveler program for the same rental?
No, you cannot earn credit in more than one program for the same rental.
How do I handle a breakdown or accident if I am not in Dubai?
Contact the rental company immediately for assistance and follow their instructions. Most companies offer 24/7 roadside assistance.
What is the process for obtaining a UAE driving license if I am a resident?
Residents need to convert their foreign license to a local UAE driving license if they plan to stay and drive in Dubai for an extended period.
Do I need an Emirates ID card to rent a car in Dubai as a resident?
Yes, an Emirates ID card is required as proof of identity and residence for UAE residents.
Can I use my home country driving license to rent a car in Dubai if I am from an exempt country?
Yes, if your home country is listed among the exempt countries, you can use your national driving license without needing an International Driving Permit.
How do I ensure I am not charged extra for damages that were pre-existing?
Inspect the vehicle thoroughly before renting and document any existing damages with the rental company to avoid being charged for them upon return.
By understanding these FAQs, you can navigate the process of renting a car in Dubai more effectively and avoid any potential issues or misunderstandings.